Surveys AI

Understand Customer Sentiment at Scale with smefindr Surveys

Simplifying Digital Feedback for Small Businesses

Unlock the power of customer insights with smefindr Surveys—your key to understanding and improving your business through the eyes of your customers.

Score Check Pricing

Create Engaging Surveys in Minutes

Measure and improve customer experience with the industry's easiest survey builder. Our tool is designed to help you create custom surveys that resonate with your audience and deliver valuable insights.

Quick

Easily build surveys in seconds with the smefindr Surveys AI intuitive interface.

Templates

Create, customise, and reuse templates tailored to your business goals.

Pulse Surveys

Send conversational, text-friendly survey requests that get responses, not eye-rolls.

NPS Surveys

Identify advocates and turn satisfied customers into brand ambassadors.

Questions

Level up your surveys with multiple choice, dropdown menus, checkboxes, and more.

Smart Logic

Use custom-built rules and triggers and skip logic to ask relevant follow-up questions on previous responses.

Start growing with smefindr today

Get a firsthand look at the capabilities of the all-in-one smefindr Platform

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Summarise feedback in seconds | smefindr

AI Summaries

Summarise feedback in seconds

With just one click, smefindrAI instantly generates concise summaries of your survey responses. Whether you need an overview of an entire survey or insights from individual questions, our AI-powered tool helps you quickly sort and analyse feedback to find the insights you need effortlessly.

Understand customer sentiment at scale | smefindr

Sentiment Score

Understand customer sentiment at scale

Get to the heart of how customers truly feel about your business. Our sentiment analysis provides detailed insights into your brand perception across all locations based on feedback from both online reviews and customer surveys. Understand your customers' emotions at scale and make informed decisions to improve their experience.

Create surveys in seconds | smefindr

Survey Builder

Create surveys in seconds

Create professional surveys in seconds; no coding or special skills are required. Our intuitive survey builder lets you create, test, and modify surveys with just a few clicks. Tailor your questions to get the exact information you need to drive your business forward.

Increase response rates with text surveys | smefindr

Pulse Surveys

Increase response rates with text surveys

Boost your response rates with our text-based survey requests. These short, conversational surveys are designed to get a quick pulse on customer satisfaction, leading to higher open rates and instant responses. Make it easy for your customers to share their thoughts on the go.

Survey Campaigns | Trigger surveys automatically

Survey Campaigns

Trigger surveys automatically

Reach your audience anytime, anywhere, with our automated survey campaigns. Set up triggers to send surveys at key customer touchpoints, ensuring you get consistent feedback without any extra effort. Let smefindr do the work while you focus on growing your business.

Issue Resolution | Act on feedback instantly

Issue Resolution

Act on feedback instantly

Turn feedback into action. Use survey data to quickly address concerns from unsatisfied customers or request referrals from your biggest fans. smefindr helps you close the loop on customer feedback, improving satisfaction and loyalty.

AI-Driven Analysis | Drive growth with data

AI-Driven Analysis

Streamlines Operations and Aligns with Brand Identity

Drive growth with data-powered insights. Our AI analyses your survey responses to help you understand what your customers love and where your business could improve. Make informed decisions based on clear, actionable insights from your feedback data.

Survey Reporting and Analysis

Turn Feedback into Strategy

Leverage AI-generated insights to uncover key sentiments and trends from your surveys swiftly. Our comprehensive reporting tools help you easily make informed, data-driven business decisions.

Sentiment Score

Dive deep into customer feelings about your business across various locations.

Survey Response Reporting

Track who's reading and replying to your surveys with stats by date, distribution channel, and location.

AI Summaries

Generate instant summaries by survey or question to find the answers you're looking for quickly.

Question Analysis

Create visual reports that make sense of your survey response data at a glance.

Results Over Time

Monitor your Net Promoter Score (NPS) to avoid any issues and ensure customer satisfaction.

Location-Based Insights

Filter and compare survey data by business location and employee to identify top performers and areas for improvement.

Frequently Asked Questions

A survey tool enables businesses to build and customise multiple surveys with various question formats easily. It allows you to distribute these surveys via multiple channels to collect responses from prospects, customers, and employees.

smefindr Surveys AI is the most comprehensive survey tool in the market. It allows you to:

  • Build, automate, distribute, and track detailed surveys.
  • Use a range of question types (multiple-choice, NPS, matrix ranking, etc.)
  • Trigger automated survey requests after key customer interactions.
  • Distribute surveys on high-response channels like text and social messaging.
  • Track performance with AI-powered insights for every response
  • Add review requests to surveys to improve your brand rating.

Surveys help you collect valuable information from your target market to:

  • Inform your business strategy.
  • Improve your products or services.
  • Enhance customer experience.
  • Understand your strengths and areas for improvement.
  • Gather market feedback on your brand.
  • Monitor customer satisfaction levels.
  • Get valuable market insights.
  • Collect detailed customer profile information.

smefindr's AI-powered Surveys analyse feedback from online reviews and customer surveys to provide detailed insights into customer sentiment across all your locations. This comprehensive view helps you quickly identify trends, strengths, and areas for improvement, allowing you to make data-driven decisions to enhance your customer experience.

Absolutely! Our user-friendly survey builder lets you create, customise, and send surveys with just a few clicks. No coding or technical skills are required. You can choose from various question types and templates, making it easy for any small business owner to gather valuable customer insights.

With smefindr Surveys AI, you can create a wide range of surveys to improve your online reputation, including customer satisfaction surveys, Net Promoter Score (NPS) surveys, product feedback surveys, and quick pulse surveys. These Ai-analysed surveys help you gather actionable insights and promptly address customer concerns, enhancing your online presence.

Our AI summarisation feature quickly generates concise, accurate summaries of survey responses, whether for entire surveys or individual questions. While specific accuracy rates vary, the AI is designed to reliably capture the essence of customer feedback, helping you efficiently identify key insights without spending hours analysing raw data.

Yes! smefindr's AI-powered platform allows you to set up automated survey triggers at key customer touchpoints. This ensures consistent feedback collection without extra effort, improves response rates, and provides a steady stream of insights to help you manage your online reputation effectively.

Our AI-driven sentiment analysis feature analyses feedback from various sources across all your locations. It provides a detailed breakdown of customer sentiment for each site, allowing you to compare performance, identify location-specific trends, and address issues promptly to maintain a strong online reputation across your entire business.

While specific integration options may vary, smefindr Surveys AI is designed to work seamlessly with many popular business tools. This integration capability allows you to streamline your workflow, combining survey insights with other data sources to view your customer experience and online reputation comprehensively.

smefindr Surveys AI provides comprehensive reporting and analytics, including visual reports for question analysis, Net Promoter Score tracking over time, and location-based insights. Our AI-powered analytics help you quickly identify trends, compare performance across locations, and make data-driven decisions to improve your customer experience and online reputation.

We take data security seriously. While specific security measures may vary, rest assured that smefindr Surveys AI is designed with robust data protection in mind. We employ industry-standard encryption and comply with relevant privacy regulations to keep your valuable customer insights safe and secure.

AI-powered surveys enable you to gather, analyse, and act on customer feedback quickly. You can actively manage and enhance your online reputation by promptly addressing issues and leveraging positive feedback. The AI-driven insights help you identify areas for improvement and highlight your strengths, allowing you to build a stronger, more positive online presence.

While specific pricing details may vary, seminar Surveys AI offers flexible plans designed to fit the needs and budgets of small businesses. We recommend contacting our sales team for the most up-to-date pricing information and to inquire about our free trial options, which allow you to experience the power of AI-driven surveys firsthand.

smefindr Surveys AI stands out with its powerful AI-driven analysis, user-friendly interface, and comprehensive insights tailored for small businesses. Our platform's ability to provide sentiment analysis across multiple locations, generate instant AI summaries, and offer actionable insights for reputation management makes it a valuable tool for small businesses looking to enhance their customer experience and online presence.

Yes, you can seamlessly connect your systems with smefindr's 3,000+ out-of-the-box integrations to instantly send survey requests to the right customers.

Absolutely! smefindr Surveys provides detailed business insights through our AI-based engine, Athena. Our reports and analytics let you:

  • View stats on survey receipt and response rates.
  • Analyse responses over time to measure customer experience and satisfaction trends.
  • Easily analyse open-text questions and see common topics by keyword and count.
  • View data in a visual chart or table format with the count and percentage for every response.

Yes, smefindr Surveys is end-to-end encrypted to protect customer responses. For more information, please refer to the HIPAA smefindr Agreement.

Ready to unlock the power of customer feedback for your small business? Get started with smefindr Surveys today and turn insights into action!

Start growing with smefindr today

Get a firsthand look at the capabilities of the all-in-one smefindr Platform

FREE Online Score Card Pricing Book a Demo