Mass Texting can significantly benefit your small business by increasing customer engagement and driving revenue. It allows you to send personalised, high-converting text messages at scale, with a 99% open rate. You can promote sales, send updates, and engage customers effectively, all from a single inbox.

Our service allows you to send SMS and MMS campaigns from your business landline, engage in 1:1 text conversations, trigger campaigns based on customer behaviour, personalise messages, create templates, and comply with TCPA industry regulations.

Yes! You can set up automatic texts for various triggers, including new contact additions, lead conversions, review submissions, survey completions, and referral generation.

View real-time data on deliveries and clicks across all campaigns. Track the number of campaigns and messages sent monthly, quarterly, and annually to optimise your strategies.

No, it's an add-on to our standard pricing packages, enhancing your overall customer engagement strategy.

SMS messages are text-only and limited to 160 characters. MMS messages can include multimedia content (images, GIFs, audio, video, PDFs) and up to 1,600 characters.

Yes, we adhere to TCPA guidelines, including sending messages only between 8 a.m. and 8 p.m., allowing customers to opt-out by replying 'STOP', and setting frequency limits to minimise disruption. Customers must ensure all contacts are opted in via compliant methods.

You can send various types of messages, including promotional texts, appointment reminders, updates, two-way conversations, review requests, referral solicitations, and surveys. The service supports both SMS (text-only) and MMS (multimedia) messages, allowing you to include images, emojis, GIFs, and PDFs to boost engagement.

Landline texting lets you send and receive text messages using your official business phone number. This feature helps maintain brand recognition and prevents your messages from being mistaken for spam, increasing customer trust and engagement.

Yes, the service offers automation features. You can set up triggered messages based on various customer behaviours and interactions. For example, you can automate texts for new contact additions, lead conversions, review submissions, survey completions, and referral generation.

The service complies with federal regulations, including the Telephone Consumer Protection Act (TCPA). It sends messages only during business hours (8 a.m. to 8 p.m.), allows customers to opt out by replying 'STOP', and lets you set frequency limits. However, you must add opt-out language to each mass text and ensure all contacts are opted in via compliant methods.

The service provides real-time data on deliveries and clicks for all your mass text campaigns. You can track the number of campaigns and text messages sent monthly, quarterly, and annually. This data helps you analyse campaign performance and optimise your strategies.

Yes, the Mass Texting Service offers integration with over 3,000 apps. You can import contacts from your CRM and sync customer data, allowing you to track lead behaviour and send more targeted, effective messages.

The service offers personalisation features that allow you to segment your audience based on criteria such as location, products purchased, and other factors. You can tailor your texts to each segment, boosting response rates with more relevant content.

Yes, the service provides tailor-made templates for various purposes, such as announcing new products, promoting events, and sharing special offers. These templates can save you time and help ensure your messages are effective and professional.

Absolutely. The service supports two-way texting, allowing you to have 1:1 conversations with customers. This feature is handy for re-engaging contacts who don't respond to calls or emails and for providing personalised customer service.

The Mass Texting Service is available as an add-on to standard pricing packages, not as a standalone product. For detailed pricing information, you should contact the smefindr team.